Frequently Asked Questions (FAQs)
Have questions? We're here to help! Below you'll find answers to some of the most common questions about our products, shipping, returns, and more. If you can't find what you're looking for, feel free to contact us directly, and we'll be happy to assist you.
Shipping & Delivery
All items are packaged in recycled materials and shipped with the carrier you select at checkout. Orders are processed within 5-7 business days of order confirmation. Once shipped, you'll receive a tracking number to follow your package.
Returns & Exchanges
All sales are final. We encourage you to contact us with any questions before placing your order. You can view our full return policy here.
If your item arrives damaged, please keep the item and all packaging materials, and contact us within 7 days of receipt. We'll arrange for a refund or exchange. For full details, please refer to our Refund Policy.
Product Information
Vintage and secondhand items offer a unique, sustainable shopping experience. Here's what you can generally expect:
- Condition: Items may range from gently used to showing signs of wear. Please check the description for any flaws.
- Authenticity: Ensure the authenticity of branded or designer items by reviewing the item details carefully.
- Sizing: Vintage sizing often differs from modern standards, so always check the provided measurements.
- Care: Vintage pieces may require special care. Please follow the care instructions provided.
- Return Policies: Vintage and secondhand items are typically sold "as-is." Be sure to check the return policy before purchasing.
Ordering Questions
We strive to describe our products as accurately as possible, but if you need additional information or photos, feel free to contact us at info@homekeepstudio.com, and we’ll be happy to assist you.
Made-to-order items can be modified or canceled within 12 hours of placing the order. Once production begins, we are unable to make changes. Please contact us at info@homekeepstudio.com as soon as possible if you need to make a change.
Custom Orders & Gift Cards
We love creating custom designs! To request a custom order, contact us at info@homekeepstudio.com with your ideas. Custom orders typically take 2-4 weeks to complete, depending on complexity.
Yes, we offer digital gift cards in various amounts. They make the perfect gift for anyone who loves unique, handcrafted items! You can purchase them here.
Sustainability
We’re committed to sustainability by using recycled packaging and offering vintage and secondhand items that help reduce waste. We also prioritize sustainable materials in our product designs.
Still Have Questions?
If you didn’t find the answer you were looking for, feel free to contact us. We’re happy to assist you!